I left something on the bus. How do I report lost property?

If you have lost a passport, please report the loss to your embassy before contacting us. 

If you have lost checked-in luggage, please fill out our lost property form as soon as possible so we can investigate.  An investigation may take up to 4 business days and we'll come back to you once it is complete. 

If you have lost carry-on luggage, please fill out our lost property form as soon as possible so we can investigate. An investigation will usually take up to 10 days. Because of the number of lost property enquiries we receive, we will only come back to you if the item is found. 

Please check our luggage policy and terms and conditions regarding luggage claims and our responsibility under the Carriage of Goods Act.

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