With a Standard Fare no refund will be paid if this booking is cancelled or changed. You can change the booking up to 2 hours before departure but additional fare charges will apply. A $5 fee applies to changes made through our Call Centre - this fee is in addition to any additional fare charge.
With a Flexi Fare you can change or cancel your booking up to 2 hours before departure with 100% refund. Cancellations within 2 hours will receive no refund. You cannot change this booking within 2 hours of departure.
To change or cancel a booking online, please log in to Manage My Trip using your booking reference or Rewards membership number and the email address used to make the booking.