What's the difference between a Standard Fare and a Flexi Fare?

With a Standard Fare no refund will be paid if this booking is cancelled or changed. You can change the booking up to 2 hours before departure but additional fare charges will apply.  A $5 fee applies to changes made through our Call Centre - this fee is in addition to any additional fare charge.

With a Flexi Fare you can change or cancel your booking up to 2 hours before departure with 100% refund. Cancellations within 2 hours will receive no refund. You cannot change this booking within 2 hours of departure. 

Find out more about the different fare types.

To change or cancel a booking online, please log in to Manage My Trip using your booking reference or Rewards membership number and the email address used to make the booking.

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