How do I change or cancel my booking?

To change or cancel a booking, log in to Manage My Trip. Your login details will be your booking reference (reservation number) and the email address used to make the booking, your Rewards number and password or your pass number and access code.

Alternatively, you can call our national contact centre or email us at reservations@intercity.co.nz with your request and booking reference. Please note that a $5 fee applies for cancellations made via our contact centre.

Take a look at our guide about how to change or cancel a booking here. Fare type terms apply. 

If you book a Flexible fare you can get a full refund if you cancel your trip more than two hours before departure. Refunds must be claimed within 31 days of the date of cancellation.

 

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