How do I change or cancel my booking?

To change or cancel a booking please log in to Manage My Trip. Your login details will be your booking reference (reservation number) and the email address used to make the booking, your Rewards number and password or your pass number and access code.

Alternatively you can call our national contact centre or email us at reservations@intercity.co.nz with your request and booking reference. We will endeavour to respond to your email on the next business day. Our cancellation and modification terms will be applied according to your fare type and the time your email is received. Please note that refunds can only be made to the credit card used to purchase the original ticket.  

If you book a Flexible Fare you can get a full refund if you cancel your trip more than two hours prior to departure. Refunds must be claimed within 31 days of the date of cancellation.

Please note that a $5 fee applies for cancellations made via our contact centre.

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