How do I get a refund?

If you've bought a Flexi fare, you can cancel your booking up to 2 hours before departure and claim a refund.

If you've bought a Standard fare you aren't eligible for a refund, but you can cancel your booking and use the credit to make a new booking - you have until midnight the same day to make a new booking or the credit will expire.

See instructions on cancelling your booking here.

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